Angelina ball dress with split in light blue Express NZ wide

RETURNS

If you are not happy with your item for any reason, we accept returns for store credit to the value of the cost of the item less the initial postage cost - flat rate $10 (non-rural), $15 (Rural).

Return postage costs are the customer's responsibility. 

We recommend that you return an item using track and trace, as we can not take responsibility for parcels that go missing. 

*Please note that Clearance items are final and cannot be returned.

Click here to request a return. For exchange, in the notes, please state the new style, colour and size of the new gown you would like.

FAULTY ITEM

On the rare occasion that your item arrives faulty, we can offer a replacement upon return.

The return postage costs will be covered by Bay Bridal and Ball Gowns after discussing with our customer the best means of returning the item.

If we can’t replace or exchange a faulty item, then we will offer a store credit which has no expiry date or a refund. 

Click here to request a return.  In the notes please describe the fault and also which style, size and colour of dress you would like as a replacement.

IMPORTANT

Request your return within 5 working days of receiving your order.

After return approval, you have a further 5 working days to get the return to the post office.

We are sorry, but there are no exceptions if you are away when the parcel arrives.   

All returns must be packaged carefully and returned to us with tags still attached to the gown and ready for resale.

We have a strict policy regarding items that are returned with the smell of body odours, smoke or strong perfumes. These may be declined at our discretion. Please get in touch for an extended return time if you feel the garment needs dry cleaning before returning.

Please package the garment carefully in a suitable sized bag.

Click here to request a return.

LAY-BY

We accept Lay-by via PayPal.  If you would like to cancel your Lay-by for any reason, there will be a deduction of 5% of the total spend from any payments made so far, Plus any PayPal fees incurred. 

Buy to Try (For New Zealand and Australian Customers Only)

Bay Bridal and Ball Gowns is excited to offer a "Buy to Try" service. Please read the details below carefully.

How it Works:

When placing your order, please include "BUY TO TRY" in the notes section.

We understand that event dates can sneak up on you, and shopping online can be challenging. That’s why we’re offering this service to make things easier:

Important: This offer does not apply to Infinity Gowns, our Premium Bridal Range, or Clearance Gowns.

With Buy to Try, you can purchase up to 3 gowns and return the ones you don’t want for a refund.

Note: If you decide to return all the gowns and keep none, the lowest-priced gown will be converted into a store credit. This store credit has no expiry date and can be used for future purchases. The store credit will be equal to the price of the lowest-priced gown minus a $10 return fee.

Important Return Guidelines:

• Try on gowns after showering, without makeup, perfume, or deodorant.
• Protect gowns from cooking smells, body odours, and pet hair.
• Gowns must be in resellable condition. If additional cleaning is needed, please contact us.

Payment Process:

• Pay for all gowns at checkout. We recommend paying by bank deposit to avoid processing fees, which would be deducted from your refund.
• If paying via Afterpay or Credit Card, any processing fees will be deducted from your refund, since we cannot recover those fees.

Return Process and Fees:

• When returning gowns, you’ll need to cover the return shipping costs. Your refund will be processed after the gowns arrive and pass inspection, with the following fees deducted:

Examples:

Example 1: Paying by Bank Deposit

• Dress 1: $150
• Dress 2: $200
• Dress 3: $250
• Total: $600

You decide to keep Dress 2 and return Dresses 1 and 3. You ship them back within 5 working days.
Once received and inspected, we will refund:

• Dress 1: $140
• Dress 3: $240
• Total refund: $380

If you return all 3 gowns, you will receive:

• Store credit for the lowest-priced gown (Dress 1): $140
• Refund for Dress 2: $190
• Refund for Dress 3: $240

Example 2: Paying by Afterpay or Credit Card

• Dress 1: $150
• Dress 2: $200
• Dress 3: $250
• Total: $600

You decide to keep Dress 2 and return Dresses 1 and 3. You ship them back within 5 working days.
Once received and inspected, we’ll deduct the processing fees (3.2% for Credit Card, 6.3% for Afterpay) and refund:

• Dress 1: Refund minus $10 return fee and processing fee
• Dress 3: Refund minus $10 return fee and processing fee

If you return all 3 gowns, we’ll issue:

• Store credit for Dress 1 (the lowest-priced gown): $140
• Refund for the other two gowns minus the $10 return fee and processing fees.

Example 3: Using Store Credit for Future Purchases
Store credit has no expiry and can be used at any time. It’s non-transferable and applies only to your future purchases.

Faulty Gowns:

In the rare event you receive a faulty gown, and wish to keep it, we will cover the return shipping and send a replacement.

Exchanges: 

If you wish to return all or some of your gowns and exchange them for others, please contact us via email at baybridal.nz. Let us know which gowns you’d like to return and which ones you’d like to receive in exchange. We will assist you in finding the most cost-effective solution. Additionally, please provide your event date so we can ensure your exchange is processed in time. Alternatively, use this returns' portal to let us know what you would like to exchange.

Our return address is as follows:

RETURN ADDRESS

New Zealand Address:

Bay Bridal and Ballgowns

265 High Street

Motueka 7120

New Zealand

Australian Return Address:

Bay Bridal and Ballgowns

10 Glimmer Road

EGLINTON

WA 6034

AUSTRALIA

We will contact you once we receive your returned parcel. Please keep your tracking numbers handy in case of any delivery issues, as Bay Bridal cannot be held responsible for lost parcels.

IMPORTANT 

• Choose your size based on your bust measurement alone.

• Measure around the fullest part of your bust. Hold the tape measure firm like you are wearing a fitted top.

• Compare this measurement with the bust measurement on our size chart, shown alongside the images, to choose your size.

• If in between sizes, then go to the next size up.

• These measurements on this size chart are based on general body size. 

• The waist and hip measurements of the garment will vary depending on the style of dress, so we encourage you to choose the size that matches your bust measurement alone.

• Please email baybridal.nz with your measurements if you would like help choosing your size.